Informações de contacto

Contact Us

Have a question about a watch, your order or a return? Our customer support team is available 7 days a week.

Email
Contact us at contact@twtwatch.com. We aim to respond within 24 hours.

For order enquiries, please include your order number so we can help you faster.

Live Chat
You can also contact us through the chat feature on our website. If we’re unavailable, leave a message and we’ll get back to you, usually within 24 hours.

USA Delivery Questions
All USA orders include free tracked delivery, with all applicable import VAT, customs duties and clearance fees covered by us. There are no additional import charges on delivery.

If a courier requests an import-related payment, please contact us before paying so we can resolve it.

Business Information
TWT Watches is operated by LoZa, registered in the Netherlands.

Company name: LoZa, trading as TWT Watches
Address: Meerval 26, 3344 JG Hendrik-Ido-Ambacht, Netherlands
Email: contact@twtwatch.com
Phone: +31 6 15151944
Chamber of Commerce Number (KVK): 90449843
VAT number: NL004816956B67

Your Privacy
We handle your personal information in accordance with our Privacy Policy. Please avoid sending payment card details or other sensitive financial information by email or chat.