Contact information

Contact Information

At TWT Custom Watches, we value open communication with our customers. Please see below for the ways to reach us and our commitment to responding to your inquiries.

About Us / Contact Information

Company name: LoZa (TWT Watches)
Address: Meerval 26, 3344JG Hendrik-Ido-Ambacht, Netherlands
Email: contact@twtwatch.nl
Phone: +31 6 15151944
Chamber of Commerce Number (KVK): 90449843
VAT number: NL004816956B67

Customer support is available 7 days a week via email and live chat.

How to Contact Us

If you have any questions, concerns, or need assistance, please feel free to reach out:

Email: For general inquiries, order questions, returns, or other support needs, email us at contact@twtwatch.nl. We strive to respond within 24 hours, 7 days a week.

Live Chat: For assistance, use the chat feature on our website. We strive to respond within 24 hours, 7 days a week.

Response Times

We are committed to providing prompt customer service. Our typical response times are as follows:

Email: Within 24 hours, 7 days a week.

Live Chat: Within 24 hours, 7 days a week.

Protecting Your Information

We take your privacy seriously. All contact information provided to us is handled securely and used solely for communication purposes related to your inquiries, orders, or account.

Feedback

We appreciate feedback from our customers. Please feel free to share your experiences or suggestions by contacting us via email. Your input helps us improve our products and services.

Important Note

For urgent issues, we recommend using the live chat feature on our website. For complex or detailed inquiries, email may be the best option to ensure we can provide a thorough response.